Soon after complaining to Empire flooring, they offered to deliver someone else back out to install new baseboards, Whenever we send them measurements of rooms desired and when WE get the provides necessary to do do the job. We shouldn’t have to be accomplishing far more operate ourselves! The tile in all rooms desires deep cleaned. It truly is my feeling that somebody must have come out right away and inspected this perform themselves to see the inadequate occupation their installers did.
12/11/seventeen Monday 1045am obtained connect with from Lisa regarding the flooring, I explained to her that I wasn't happy Which my schedule is too busy with operate and family members and at this point I just want my a refund again she said that isn’t likely to occur and she or he specials Together with the economic departments all time. I requested her who her GM was and she or he stated she handles all of these problems and that I would not be having my a refund that I can’t back again out now Because the flooring were being previously put in, I instructed her that no that isn't correct the flooring you place in are damaged and my agreement agreement was not taken care of and it took in excess of ten times so that you can contact me. I don’t think that empire below in Philly took my requirements into consideration they took The cash from my account prior to the install.
Fortunate for him, my spouse was the one which compensated him since I wouldn’t have paid not a single purple cent right up until the job was concluded!!! I'm FURIOUS! We also desired tile on our kitchen flooring, but they despatched an installer who explained to us they don’t do this form of do the job!!!!!! WTF??!!! Keep away from EMPIRE TODAY! I am trying to get lawful information and facts to see what can be carried out about this breach of Call!!!!
At this time I think we're going to really have to use A further business to return out and end and resolve the shoddy position that Empire did and afterwards seek to acquire Empire to court. I don’t know very well what else to perform considering the fact that not one person is getting in touch with me and trying to think of a solution.
We all know skipped appointments is usually disheartening, and we’d like to deal with your problems ASAP. Unfortunately, we’re struggling to Find your account. You should e-mails us at customersupport@ empire-today.com with each your account and speak to information. We stay up for hearing from you!
12/six/2017 Wednesday Gained return connect with I used to be explained to with the rep Justin that he is ready on my paperwork to generally be reviewed and he hasn’t gotten it back again, I questioned Should the department was in precisely the same building he claimed Of course, so I mentioned you can’t go more than and also have them pull it and manage it, he tells me I'm not the sole purchaser in Philly and will have to hold out I mentioned With all the exact same trouble he stuttered I advised him which was not suitable and I want my money credit history back again he tells me having an Frame of mind “Well that’s not going to occur” I claimed I'll notify my legal professional and get u to smalls assert court docket.
In reality, I have known as her at the least fifty moments throughout the last 12 months and she or he Hardly ever has picked up her telephone, every thing goes to email. I have still left 5 messages stating we don't will need to discuss my credit history, just credit history it to my Empire Wells Fargo account. Which has not took place.
– Installation working day started off with challenges. Based on the installer, the gross sales rep must have inspected further and NOT directed me to eliminate the ceramic tile (in a expense of $five hundred to me rental devices and labor). Eradicating it designed the floor uneven and new subfloor would want to become set up to level it. Two several hours was wasted in the back and forth concerning the installer, me and the dispatch manager…who at first tried to have me fork out and extra $900 to assist take care of the mistake from the profits rep.
We’re dissatisfied to hear that you choose to’ve not been given your refund. We’ve Positioned your get, and we’ll be in contact with you soon.
We’ve know delays could be aggravating, and we regret to hear that your blind installation is not really nevertheless full. We’ve Positioned your purchase, and we’ll be in contact along with you shortly to discuss your fears.
This installation has become a nightmare. On Oct 24 2017, I sat with George Svadeba and requested two rooms of carpet, honey tone and grand junction. When it absolutely was sent the grand junction shade was incorrect. They set up the honey tone However they didn’t hold the transition which they promised get more info to bring. On November 15,2017 I had been told the grand junction aspen would be delivered. I had been never notified that early morning as just before, Once i termed they claimed the order was not in. That was almost per month right after I requested it and it still wasn't in. They mentioned they might convey it on Friday Nov 17, 2017. Additionally they said the transition would arrive also. That Friday they despatched subcontractors and so they didnot hold the transition or realized nothing about it. Then they claimed I'd to pay the five hundred.00 stability before they might start out. I'd currently compensated around 3,000 and was insulted since they didn’t communicate english as well as their interpreter stated that One more Girl had not compensated the money when they set up the floor so that they didn’t belief me.
January 29, 2018 at 12:07 pm Hi, I need to speak to some representative who has the authority previously mentioned a customer support rep. We at first scheduled an install to sell our household but chose to put the sale off until eventually May After i called to reschedule the apt the CSR advised me he could only reserve out six months but then at that time we could then reschedule for my predicted date of April, together with advising me to maintain my deposit readily available. By no means as soon as did he say he won't be capable to press my set up until finally April. He then booked an install date as far out as his schedule would let and actually instructed me he would care for cancelling and rescheduling it once the apt in Jan arrives up.
00”, They also requested me to remove my furnishings. I reported no And that i got upset, so she explained she's going to do it for $349.00. So I mentioned okay to that price tag, In addition they stated that they are going to also transfer the home furniture to repair the trouble so I claimed okay. I waited; i obtained conformation around the cell phone that someone is going to be in my property to fix my carpet. Not one person showed up in the least, so I named “Empire today” all over again and they rescheduled a completely new appointment to get the perform finished. Whilst on the cellular phone I asked them why anyone didn’t appear And that i bought no remedy. The day came and again not one person confirmed up to accomplish the carpet in my home, so I termed yet again and received a person that was Pretty RUDE. This human being explained to me if I necessary my carpet mounted ,I need to find A different corporation to get it done given that they have been unable to correct my carpet. So after that I asked for to talk to your manager and I adopted up with my question “Why should I discover A further firm to repair more info Empire today’s blunder and continue to pay out “Empire today” for that funding?” I also reported “why need to I obtain A further enterprise to replace my overall carpet?” she said to me “I'm sorry but, we are unable to correct the condition, Speak to corporate”.
I'd personally also recommend you exchange or adjust your customer care brokers because they are unavailable and don't do their task as promised.